May, 15 1999 Consumer Affairs Inc.P.O. Box 5555Atlanta, GA 5555-5555 Ladies and GentlemenI am now thoroughly upset with your treatment of me throughout the ordeal I havebeen put through. Even after taking the time and effort to write to you explaining the problems I havehad with you I have received nothing in return. No reimbursement, nocompensation, no outline of what is being done, not even an apology for your mistakes...nothing. I admit I am …showed first 75 words of 300 total…

…showed last 75 words of 300 total…I should hope you still have my other letter if you don't know the details. If you no longer do, you're welcome view it at . I would still like us to be able to take that vacation, since we never got to the first time. It will take some impressive customer relations for me to see Delta in good light again. I would appreciate any response to my attempt to reach you. Sincerely, (YOUR NAME)