"Customer Service, Dead of Alive?" By: V. Rose E-mail: valorie@nwlink.com "Customer Service, Dead of Alive?" Is customer service dead or alive? My career experience has been primarily in residential property management, where I have had extensive training in customer service. As a result, I have higher professional expectations for those whose job it is to deal with me as a consumer. In the past two weeks certain events lead me to believe that …showed first 75 words of 456 total…

…showed last 75 words of 456 total…give us the illusion that it is alive, but my experience is otherwise. They have a monopoly that puts Bill Gates' Microsoft to shame. Having no choice in your service provider has brought about the death of service. Thankfully, I can end this essay on a happy note. During a wonderful conversation with a customer service representative of a manufacturer of fax machines, my concept of service was resuscitated. Everyone needs a "Brother." ------------------------------------------------------------------------ **Bibliography**