In a highly competitive industry the structure of a firm is very important to its success. Today firms are moving away from the centralized structure of the past, and adopting a more decentralized structure (Management Challenges in the 21st Century p 315). The air express industry is no exception. FedEx, the leader in the air express industry since the late eighties, is also leading U.P.S. in the race to become decentralized. Airborne Express is …showed first 75 words of 1682 total…

…showed last 75 words of 1682 total…and Enterprise. The FDX Group Building the Electronic Commerce Backbone for the Future. P 12. April 1998 Online. Internet 3 Mar. 1999 www.ite.poly.edu.com Management Challenges in the 21st Century. P 315. St. Paul Minnesota: West Publishing Company. 1995 The New York Times. UPS Walkout: For Small Businesses, Big Problems. Sec. C-6. Aug. 1997 Traffic World. Pilots Airborne Sue. P 1 1998 Online. Internet 16 Feb. 1999 www.northernlight.com Washington CEO Network. The Underdogs Deliver. P 36. 1997 Online. Internet 16 Feb. 1999 www.waceo.com